Return & Refund Policy – Korean Skincare Products

- All Korean cosmetics on Balanced Daily Wellness are shipped from South Korea and are authentic products sourced directly from authorized Korean brand suppliers.

For this reason, we cannot accept returns on any products shipped from our Korean vendor, due to shipping costs.  We apologize for the inconvenience, however, we value the guaranteed authenticity and partnership with our Korean vendors.

- US-based Products: Return Window and Policy

You may request a return or exchange within [14] days of the delivery date shown on your tracking

confirmation. Requests made after this window will not be accepted.

Eligibility and Condition Requirements

To be eligible for a return, items must be:

● Unopened, unused, and in the original packaging with seal intact, for hygiene and safety reasons

standard to cosmetics and skincare products.

● Accompanied by proof of purchase (order number or receipt).

● Returned within the applicable window from the date of delivery.

Non-Returnable Items

● For hygiene reasons, opened or used skincare, cosmetics, and personal care items generally cannot be returned unless the item arrived damaged, defective, or incorrect. This is standard practice across the skincare and cosmetics retail industry.

● Final sale, clearance, or promotional bundle items marked as such at checkout.

● Items purchased through a third-party marketplace rather than directly from our Site.

Self-Fulfilled vs. Vendor Orders

Balanced Daily Wellness uses a hybrid fulfillment model. Some items ship directly from our Connecticut location, and others ship from our supplier partners. 

Your return process will differ depending on which fulfillment method applies to your item:

● Self-fulfilled items: return to our Connecticut return address (provided when your return is approved).

● Vendor-based items: we will coordinate the return directly with the relevant supplier and provide you with specific instructions; processing may take a few additional business days compared to self-fulfilled items.

In all cases, contact us first to request a return — do not ship items back without an approved return

request, as this may delay or prevent your refund. 

Standardized Terms

US-based Vendors connect us with many independent suppliers, and each supplier sets its own return terms.

some allow non-defective returns with a restocking fee, others accept them only within a short window,

and some don’t accept them at all. 

So that we never promise a customer something a supplier won’t

honor, the following standardized terms apply to any item sourced through our US-based Vendor, based on the most

conservative terms found across our suppliers:

● Report a problem within 5 days of the delivery date shown on tracking.

Requests made after this window cannot be guaranteed.

● Cancellations are accepted only before the order ships. Once an order has shipped, it

cannot be cancelled.

● Non-defective returns (“changed my mind”, ordered the wrong item, don’t like the product, etc.) are not accepted on US Vendor-sourced items. These sales are final.

● Damaged, defective, materially not-as-described, or incorrect items are eligible for a replacement or refund. You must provide photos or video of the issue within the reporting

window above.

● Do not ship anything back before contacting us. If a return is required, the supplier will issue a

return authorization first; items sent back without authorization may not be credited.

● Approved refunds for damaged, defective, or incorrect items are processed within 3 business

days of supplier confirmation (or of the returned item being received, if a physical return is

required).

● Return shipping is prepaid by us only when the issue is confirmed as damaged, defective, or

incorrect. It is not offered for non-defective returns, since those are not accepted.

How to Start a Return

● Email balanceddailywellness@gmail.com or use the Contact page with your order number and reason for return.

● We will review your request and, if approved, send you return instructions and, where

applicable, a prepaid or discounted return label.

● Pack the item securely in its original packaging and ship it back within [14] days of return

approval.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds

are issued to your original payment method within [5–10] business days. Original shipping charges are

non-refundable unless the return is due to our error (wrong or defective item) or damage in transit.

Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or

incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within [7] days of

delivery with photos of the item and packaging. We will provide a free replacement, exchange, or full

refund, including any shipping costs, at your preference.

Exchanges

We currently process exchanges as a return followed by a new order, to ensure the fastest processing

time.  Contact us and we will guide you through the exchange process.

Late or Missing Refunds

If you haven’t received a refund within the timeframe above, first check with your bank or card issuer, as

processing times vary. If you still have concerns after 10 business days, contact us at balanceddailywellness@gmail.com.